At Gady Treks, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help with returns and refunds under the following conditions.

1. Payment Method

All orders are processed using Cash on Delivery (COD). Refunds, where applicable, will be arranged via direct bank transfer or another agreed-upon method, as we do not handle digital payment gateways.

2. Eligibility for Return

You may request a return if:

  • You received a damaged, defective, or incorrect item

  • The product is unused, unworn, and in its original packaging

  • The return request is made within 48 hours of delivery

We do not accept returns for:

  • Used or worn items

  • Products damaged due to misuse or negligence

  • Items without original packaging or tags

3. Return Process

To initiate a return, please contact our support team via phone, email, or the contact form on our website. Provide your order number, a description of the issue, and supporting photos if applicable.

Once your request is approved:

  • We will schedule a pickup or provide instructions for return

  • You must return the item in its original condition

  • A quality check will be performed upon receipt

4. Refund Policy

After we receive and inspect your returned item:

  • A refund will be processed within 7–10 business days

  • Refunds are issued only after successful product verification

  • If approved, we will contact you to collect bank details for the transfer

5. Exchange Option

In case of size issues or preference, exchanges may be offered if the requested item is in stock. All exchange requests must follow the same return criteria listed above.

6. Contact Us

If you have questions or concerns regarding this Policy or your personal information, you may contact us at [email protected].